Capability Maturity Assessment

The Capability Maturity Assessment can be a useful first step towards sustaining trusted information assets within the enterprise.

Experience tells us that the long term business value gained from information assets can be increased significantly by investing in a capability that leverages and sustains those assets.

As enterprises invest in information assets, they often focus on technology first.  However, to truly leverage information requires a maturity of capability that goes beyond just the technology investments.

Certus can assist our clients to work smarter with the technologies that they own, by working collaboratively, firstly to assess the overall capability, then to plan a specific roadmap for step-wise improvement. Capability considerations include:

• People & Organisation
• Data Readiness
• Governance
• Information Processes
• Information Strategy
• Information Technology

People & Organisation

Information on Demand is only as good as the effectiveness of the people and the organisation managing and utilising the applications. This dimension examines the user sophistication level at transactional, operational and analytical levels, covering internal business users, business partners and customers.

Data Readiness

Data and information quality addresses the fitness of information for its intended purpose. To support information on demand, data and information will need to be standardised, granular, and readily available as a service. Otherwise time and money will have to be expended to make information fit for a new business purpose with each new use. Standardisation and simplification are always the way forward to increasing value while decreasing cost and time.

Governance

Governance deals with organising to manage priorities, plans, business processes, applications, and data. Governance of data and information is an important imperative to enable information on demand. Effective governance enables an organisation to execute a strategy. Ineffective governance dooms the best strategy to failure.

Information Processes

Information processes support the capture, storage, transformation, delivery and use of information in operational, reporting and analytic business processes. Organisations that aspire to agility and efficiency will need to have excellent information processes.

Information Strategy

Information on Demand requires a plan of action, a strategy, for delivering business value. This dimension examines the client organisation’s capability to define, align and take action around a strategy to deliver business value in the organisation’s operations, covering internal business users, business partners and customers.

Information Technology

Information technology itself provides the infrastructure to implement any information strategy. This dimension enables the assessors to look at the readiness of the organisation’s IT infrastructure to support information on demand.