Content Management

While improving content management is a step towards improving productivity in any organisation, leveraging that content in business processes is a step towards improved agility, efficiency, compliance and competitive advantage. Certus' content management services deliver solutions that improve the way your organisation captures, manages and makes use of content to build best practice business processes.

Content Management is an enterprise-level approach to managing organisational content. It encompasses the technologies, processes and practices that enable the capture, storage, preservation, and delivery of all content relating to a business. Comprehensive and robust content management solutions can help you:

• optimise processes
• leverage content from a variety of repositories
• reduce operational costs
• better manage compliance risks
• comply with regulatory controls
• achieve greater speed to market and business innovation.

Our solutions will improve the way your organisation captures, manages and makes use of content. We understand content management. We have extensive experience in designing, implementing and supporting standard, maintainable solutions for content-based business processes.

Our Content Management solutions align with the core components of the content lifecycle:

• Document Capture:
  Using IBM Image Manager or EMC Captiva, Certus creates the means to capture paper-based information, such as invoices for example, at various points of entry to the organisation and transfers it into electronic data with consideration of requirements for storage, processing and retrieval.
• Business Process Management:
  Having captured and indexed the information electronically, Certus deploys IBM FileNet P8 to speed and simplify the creation of business workflow processes from modeling and simulation to execution, analytics and monitoring for optimisation. FileNet P8 empowers business users and IT professionals to collaborate in building flexible process- and content- centric applications, which when coupled with iNTERACT, Certus’ unique user centered design methodology, deliver solutions that help your people and systems work most effectively.
• Document Generation:
  Certus uses Thunderhead NOW to deploy world class solutions that allow business users and IT professionals to create and control all their customer communications. It gets customers the right information in the right channel, quickly, accurately and easily. Thunderhead NOW can be used at every stage of creating communications, from writing and designing communications at the start, through reviewing and sign-off, to distribution and maintenance. It’s designed to work alongside legacy document generation systems, or to replace them with a single integrated system.

We recommend IBM FileNet P8 for complex, scalable enterprise content management. We are one of the few organisations in Australasia with skills and experience in implementing FileNet P8 4.5. Our support services range from core software maintenance right through to custom application support. We mix and match our support delivery to provide a level of service ideally suited to the size and complexity of your organisation’s requirements.

 

For further information on Certus enterprise content management solutions, please Contact Us.