Support Services

Because business doesn't stop when the project does

When enterprise software projects are moving through the transition from development to production the focus is on testing functionality, fine-tuning the user interface and training staff for technology adoption, not necessarily on the long term support and administration of the solution.  Do you have the skills inhouse to apply software patches as they are released?  Or manage access and authentication as staff members change?

Certus Solutions identified a common need among our customers for flexible access to software support services that provide ongoing access to technology experts to maintain and optimise production environments.  The service needed to extend beyond basic fault identification and resolution, and needed to be configurable to each organisation’s unique requirements and required service levels.

The Certus Advantage program was developed in response to this need, offering a unique support program that is scalable, customisable and affordable on a monthly subscription model.  Within the Certus Advantage service level agreement framework, you can select support components to support your investments in:

• IBM WebSphere 
• IBM WebSphere Portal
• IBM Maximo
• IBM Lotus Notes/Domino
• IBM FileNet

For further information on Certus support services, please Contact Us.