Services

Each Certus Advantage support agreement can be configured from the following service offerings:

• Software licensing and renewals management
  Certus manages all IBM software licensing, support renewals activity and provides regular account feedback to the customer.  Certus Advantage clients can access software asset management services free of charge to validate entitlements and keep on top of software compliance.
• Call support
  Certus logs, monitors and manages all support calls with IBM from time of opening through to call resolution.  Our help desk is available to you 24/7 if required and can be integrated with your own support management systems for monitoring and tracking against service level agreements.
• Incident and problem management
  This is an interactive support option where Certus is assigned ownership of diagnosing and resolving software issues with agreed service level agreements.
• Application updates and testing
  Certus will ensure your infrastructure remains current by installing, and thoroughly testing, the latest software updates and fix packs.
• Solution advice and tuning
  With 20 years experience delivering enterprise solutions, Certus is well placed to advise on best practice configuration to meet a variety business needs.
• Solution administration
  Certus will handle routine application maintenance tasks, including performance monitoring, patch application, and operational management so internal involvement can be reduced.
• Solution enhancement
  Customers have priority access to design, development and implementation resources to extend solution features and functionality.
• Training and skill transfer
  Training solutions are tailored to optimise software user satisfaction and productivity.
• Product knowledge base
  Certus has access to IBM’s knowledge base and its own local knowledge resources, accumulated as a result of more than 12 years experience with IBM software products

For further information on Certus support services, please Contact Us.