Capabilities
Enterprise Infrastructure Services
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IT infrastructure is not a ‘set and forget’ component of the solution. While the technology is robust, it requires tuning and ongoing management to continually meet the specific performance needs of your organisation. Accessing and retaining the right technicians to meet these needs is an ongoing concern in today's market. Certus can provide skilled certified and experienced consultants to meet all the necessary IBM technical expertise customers require for common infrastructure servicing needs. |
Our infrastructure services team complements our software solutions, ensuring the hardware and operating system providing the backbone are scoped, installed and continue to operate effectively. Our commitment to long-term customer relationships ensures continuity of service across the entire IT environment and helps customers:
- Optimise IT assets using best practice and automated services
- Reduce total cost of ownership (TCO)
- Create secure, available environments
- Comply with governmental regulations
- Upskill in-house resources
- Free up staff for higher value assignments
Certus steps up to the responsibility of ensuring that the infrastructure layer of our customers' enterprise technology is working correctly and our technical services team forms a core part of our pre-implementation planning and post implementation support procedures and processes.
Our Enterprise Support Services team backs our EIS technicians ensuring they have acccess to our knowledge base, and all services jobs are monitored through to completion.
Certus provides the following services:
Infrastructure implementation
Our certified implementation team scopes, quality assures, and implements IBM enterprise solutions to support your core business applications and information.
Solution architecture and design
Our team works to understand customers' business issues, and designs solutions to meet desired outcomes and financial budgets.
System migrations
Our enterprise team peers with our DBAs, application specialists and developers to ensure all aspects of complex data migrations are considered, and precautions applied.
Systems management
Certus' systems management support is based on IBM-certified, customer-focused and industry tested processes providing local and interactive services. Services include systems tuning, performance analysis, policy management, backup management, security management, and administration support.
System hosting / Utility computing
With the explosive growth of Internet-based technologies, electronic commerce, and application service provisioning, Certus has seen a strong demand for the outsourcing of infrastructure and operational services.
Our international hosting partner complements our infrastructure offerings by providing hosting and data communications services from their enterprise-class data centres located across New Zealand and Australia.
This, combined with our technical and service teams, means we can provide a customised outsourcing that meets your business requirements, your operational objectives and most importantly your budget.
Financial analysis
Our experienced sales team has the tools and processes to provide financial analysis in areas including capital planning, operational planning, hardware maintenance evaluations, total cost of ownership (TCO) analysis, return on investment (ROI) analysis and project financing.
Site services
Our site services team offers data centre services that provide physical provisioning for enterprise infrastructure. These services include system relocations, cabling, UPS services, power, security and air conditioning services.
Business continuity services
Our business continuity team has over 15 years of combined international experience. They specialise in business continuity planning, high availability consultancy, DR assessments, DR impact analysis, DR design, DR planning, DR deployment and DR testing.
Training
Certus offers customised training for infrastructure solutions tailored for your environment and resource requirements.
Hardware maintenance
We use maintenance management systems to ensure your core infrastructure components have vendor warranty coverage and support in place at all times.
Our services include:
- Management of your hardware maintenance by certified account managers operating nationally
- Competitive maintenance pricing and superior service
- Free assistance with compliance procedures
- Free administration and advice on hardware maintenance renewals
- Licensing reviews and audits
- Partnering with a range of hardware vendors
To request a free quote on your hardware maintenance or maintenance renewal, please Contact Us.