Westpac

Certus implements learning and development program

Westpac employs a team of database administration staff to ensure that the databases are functioning at maximum potential at all times. It is critical that these staff maintain a high level of skill and competence.

 Read this case study on Certus' middleware work with Westpac.

Challenge

Westpac used conventional franchised product training to keep its database administrators proficient and up-to-date. However Westpac was not satisfied with the high costs and the results.

Solution

Certus tutors have been working onsite with the database administrators and programmers, who are responsible
for gathering performance information from the back end mainframe.

Benefits

Post programme questionnaires show the ongoing learning and development programme is delivering spectacular results, with knowledge retention increasing from 25% to 80%.

 

 Read this case study on Certus' work with Westpac.

 

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