Service Plans

Certus Solutions offers ad hoc development and site support services in pre-paid blocks of time via service plans. Consider a service plan when:

• You need regular, on demand support administering your environment (e.g. adding new users)
• Certus has completed your enterprise collaboration project and you are transitioning to maintenance mode
• You require a help desk service from certified IBM software experts for your IT department or end users

Services can be delivered online, on site or by telephone with a guaranteed level of service. The guarantee is that if we do not commence work within the specified time, an additional two hours of free work will be credited against your account. Service plans are not designed to cater for the implementation of projects. For custom application development projects and solution implementation, please Contact Us.

The service plans are based on either a standard or premium level of service:

Standard Service	Premium Service
Standard Service is for clients who are happy for their work to be programmed in with other work commitments. With this service, we will have a consultant available to start on your work request within three working days from the call being taken.	Premium Service is for clients who want a same day response to their work requests. With the Premium Service, we will have a consultant available to start on the work request within four working hours of the call being taken.

To receive a service plan brochure, please Contact Us and we'll send you more information on our pricing.