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If you would like to know more about Certus, our solutions, services, or how we can help your business, please fill out the form below.

FEATURES

including Commonwealth Bank, Macquarie Bank, Westpac, ANZ, Bank of New Zealand, MLC, Lumley Insurance and Aon. We are right at the cutting edge of assisting large and complex financial.

risk management

customer relationship management

improving operational efficiencies

financial performance management

BUSINESS PROCESS MANAGEMENT

Establish best practice business processes to improve performance across the finance, asset management, information and content management areas of your enterprise with Certus' consulting service.

We can deliver integration-centric business process automation using Business Modeler, Process Server and Business Activity Monitor, letting your organisation automate and connect end-to-end business processes.

We specialise in servicing the entire enterprise application integration lifecycle, providing:

      • Enterprise infrastructure implementation: Technical expertise across the analysis, design, build and deployment phases of SOA architectures
      • Benchmarking: Our test applications allow customers to measure the maturity of their current infrastructure model and test its performance capability against key business requirements
      • Manage, maintain and monitor: Provision of expert process methodologies, documentation and tools to control the ongoing operation of WebSphere infrastructure
      • Skills enablement and transfer: Assessment of internal capabilities to determine the best mix of outsource, co-source and in-house resourcing, together with skills coaching and mentoring.

 

 

 

CASE MANAGEMENT

Case management in today’s service environment has never been more challenging. Your workers are more mobile, communication channels are multiplying and clients are switching platforms at will.

Your business will be judged by the accuracy of your records, the consistency of your communications and the efficiency with which cases are processed. This can involve many people inside and outside an organisation, as well as multiple documents and messages.

Improving your case management means:

  • Better process productivity
  • More effective internal collaboration
  • Higher quality customer service
  • Lower compliance risks

Certus ECM consultants help unite information, processes and people to provide a 360-degree view of case information.

You’ll benefit from:

  • Data and document management
  • Data validation for a single field or a group of fields
  • Common storage areas for all case data and content
  • Better and quicker collaboration
  • Business rules management for better control
  • Text and content analytics to identify trends in case processing

View Technologies

Tivoli Asset management manager
Tivoli application dependance discovery manager

ADDITIONAL INFORMATION FOR THIS SOLUTION

Meet Michael

Michael Cahir is Industry Director of Asset Intensive Industries at Certus. He has over 30 years’ experience combining process automation and information management to create innovative technology solutions for asset centric industries.

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