The Ministry of Health had, over many years, invested in their existing license management processes. With staff well trained and significant investment made into optimising the system and the workflows within it, it was important to the Ministry of Health to build on top of this existing solution instead of starting from scratch.
What was needed, was a modern, intelligent user interface on top of this existing system that would make it easy for pharmacies around the country to apply for and manage their licenses online – and for that data to flow directly into the legacy system, removing the need for manual data entry.
In addition to improving efficiency, there was one other aspect that was extremely important to the Ministry of Health: Security. The ministry handles a significant amount of private information and keeping that data secure it a top priority. In addition, this particular project involved managing the licenses needed to buy and sell prescription drugs. Therefore, the Ministry of Health needed to be extremely confident that the information and processes are secure.
The result is an efficient, secure new process and system that allows pharmacies to self-manage their licenses and that removes manual data entry work for Ministry of Health staff. Pharmacies log into the system via the secure web-app to access relevant information related to their premises or ordering prescription drugs, view their license status and submit applications for new licenses. Several authentication steps along the way ensure the system is secure and that only authorised people can access the information. The data entered via the web-app then flows directly into the existing management system, without any manual data entry, where it connects with the existing and proven workflows to ensure licenses are processed correctly and efficiently.
