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Field Service Management & Mobility
Connect Your Field Workforce with Touchstone Mobile

Certus delivers Field Service Management & Mobility solutions, anchored by Touchstone Mobile, that extend Enterprise Asset Management (EAM) capabilities directly to field teams. Designed to integrate seamlessly with IBM Maximo Application Suite, our mobile solutions eliminate paper processes and connect work planning with field execution. We help infrastructure operators digitise inspections, capture trusted asset data at the source, and improve real-time visibility across field operations.

Talk to our Field Mobility Team
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Why does Field Service Management Matter?

Field Service Mobility is the deployment of mobile software that gives remote technicians digital access to asset registries, work orders, digital inspection forms, and condition assessments where work takes place.

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  • The Critical Role of Field Crews: Field teams are often closest to your assets and play a critical role in maintenance, inspections, condition assessments, and capturing asset information.

  • The Cost of Disconnected Systems: When field processes rely on paper, disconnected applications, or manual data entry, workers may not have the information they need, and valuable asset data takes too long to reach the wider organisation.

  • Bridging Office and Field: Field service mobility connects the office and the field, giving teams access to relevant information while capturing asset and work data closer to the source.

What is Touchstone Mobile?

Touchstone Mobile is Certus’s field mobility solution that extends Enterprise Asset Management capabilities into the field. It gives field teams mobile access to the information and processes they need to complete work, inspections, and condition assessments, while helping information captured in the field flow back into the wider EAM environment.

How does Touchstone Mobile Connect Field and Office Teams?

Touchstone Mobile extends asset and work processes into the field, helping information move between operational systems and the people carrying out work on assets:

01

PLAN

(EAM / IBM Maximo)

 

Maintenance managers and schedulers generate work orders, job plans, and safety protocols in IBM Maximo or your central EAM system.

02

EXECUTE

(Touchstone Mobile + field Teams)

 

Field technicians receive tasks on mobile devices, access work histories, and complete digital inspections or condition assessments directly at the asset.

03

UPDATE

(Asset & Work Information)

 

Completed tasks and field data automatically update central operational records, creating a more current asset history for the wider organisation.

 

 

What can you do with Touchstone Mobile?

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    Mobile Work Management
    Give field teams access to relevant work and asset information where work takes place.
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    Inspections
    Digitise inspection processes and capture information directly in the field.
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    Condition Assessments
    Support consistent collection of asset condition information at the point of inspection.
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    Field Data Capture
    Capture operational and asset information closer to the source to reduce data lag.
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    Connected Field Processes
    Connect planning and operational processes with work being carried out in the field.
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    EAM & IBM Maximo Integration
    Connect field information with IBM Maximo Application Suite and the wider EAM environment.

What are the Benefits of Touchstone Mobile?

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Give Field Teams Better Information: Provide access to relevant asset and work information where it’s needed.  

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Reduce Manual Data Handling: Capture information digitally in the field and reduce unnecessary data re-entry. 

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Improve Asset Data: Capture information closer to the source to keep asset records more current. 

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Improve Inspections and Assessments: Support more consistent digital inspection and condition assessment processes. 

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Connect Field and Office: Improve the flow of work and information between operational systems, planning teams, and field workers. 

 

 

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How does Touchstone Mobile fit into Enterprise Asset Management?

Touchstone Mobile connects field execution with the wider Enterprise Asset Management environment. When connected with IBM Maximo, field teams can become part of the same flow of asset, maintenance, and work information used across the organisation. Information generated in the field can then contribute to a more current understanding of asset activity and condition.


Why choose Certus for Field Service Mobility?


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    Deep EAM Expertise
    Connect mobility with the wider way assets, maintenance, and work are managed.
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    IBM Maximo Capability
    Bring field operations closer to your Maximo environment, workflows, and safety processes.
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    Field-Focused Solution
    Purpose-built to digitise work and information where your teams interact directly with physical infrastructure assets.

Take Enterprise Asset Management into the Field

Connect your field teams with the asset and work information they need through Touchstone Mobile.

Frequently Asked Questions about Field Service Management & Touchstone Mobile

What is Touchstone Mobile?

Touchstone Mobile is Certus’ field mobility solution for Enterprise Asset Management. It helps field teams access relevant asset and work information and digitally capture information from work, inspections, and condition assessments.

How does Touchstone Mobile work with IBM Maximo?

Touchstone Mobile can connect field activities with IBM Maximo so asset and work information can move between the EAM environment and field teams. This connects planning and asset management processes with work performed in the field.

What is field service mobility?

Field service mobility gives workers digital access to the information and processes they need while working away from the office. This can include work information, asset data, inspections, condition assessments, and field data capture.

How can Touchstone Mobile improve asset data?

Touchstone Mobile enables information to be captured digitally while field teams are working with assets. Capturing information closer to the source reduces manual data handling and helps create more current, reliable asset records.

Can Touchstone Mobile support inspections and condition assessments?

Yes. Touchstone Mobile supports digital field processes, including inspections and condition assessments, allowing teams to access relevant asset information and capture new information in the field.

Why connect field mobility with an EAM system?

Connecting field mobility with EAM helps information flow between planning, asset management, and field execution. It gives field teams access to relevant information while allowing data captured during field activities to contribute to the wider asset record.