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Managed Services and Support
Keep Your EAM Environment Reliable, Current, and Performing

Certus provides specialist application maintenance, ongoing support, and infrastructure services to help asset-intensive organisations maintain and continuously improve their Enterprise Asset Management (EAM) environments. Tailored for IBM Maximo Application Suite and connected field systems, our managed services resolve technical issues, execute system enhancements, and reduce pressure on internal teams. We help infrastructure operators keep operational technology continuously aligned with evolving business and regulatory requirements.

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Why does your EAM Environment need Ongoing Support?

EAM Managed Services & Support is the provision of ongoing technical, functional, and infrastructure management that keeps enterprise asset management software reliable, secure, and operationally effective post-implementation.

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  • Supporting Evolving Operations: Enterprise Asset Management environments need to evolve as operational, organisational, and technology requirements change over time.

  • The Cost of Delayed Support: Without the right specialist capability, issues take longer to resolve, system enhancements are delayed, and the EAM environment gradually becomes less aligned with day-to-day operations.

  • Sustained Operational Alignment: Managed Services & Support gives organisations on-demand access to specialist capability to maintain, support, and continuously improve their central EAM platform.

How does Certus support your EAM Environment?

Certus provides ongoing application and infrastructure management through a structured, proactive support process:

01

MONITOR & MAINTAIN

Perform routine system health checks, database maintenance, and performance monitoring to prevent downtime.

02

TRIAGE & RESOLVE

Rapidly address application incidents, software bugs, and user access requests through dedicated service desk support.

03

ENHANCE & RECON​FIGURE

Implement minor enhancements, user screen adjustments, and workflow updates to reflect changing business needs.

04

Optimise & Patch

Apply platform updates, security patches, and integration improvements across your IBM Maximo environment.

05

Evolve & Scale

Align long-term IT roadmap recommendations with broader Egis + Certus asset management and digital transformation goals.

 

 

What can EAM Managed Services & Support include?

Our support capability provides complete functional and technical scope tailored to your operational requirements:

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    Application Maintenance
    Maintain and support your EAM software and workflows as operational requirements change.
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    Specialist IBM Support
    Access deep EAM and IBM Maximo technical expertise whenever complex issues or new requirements arise.
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    Infrastructure Support
    Maintain the cloud or on-premises infrastructure that supports your EAM environment.
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    System Enhancements
    Implement continuous functional improvements to keep software closely aligned with field and office workflows.
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    Performance Optimisation
    Identify and execute system tuning opportunities to maintain fast, reliable user response times.
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    Ongoing Capabilities Improvement
    Help your EAM environment systematically evolve alongside your organisation’s asset maturity journey.

What are the Benefits of Managed EAM Support?

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Access Specialist Capability: Tap into certified IBM Maximo expertise on demand without the overhead of maintaining all niche skills internally. 

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Maintain System Reliability: Ensure your central EAM platform remains current, secure, and high-performing. 

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Accelerate Issue Resolution: Resolve application and infrastructure incidents quickly to minimise operational downtime.

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Reduce Internal Pressure: Free up internal IT and operational teams to focus on core strategic business priorities. 

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Sustain Operational Alignment: Keep software workflows continuously aligned with changing business, regulatory, and field requirements. 

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Drive Continuous Improvement: Continuously mature your EAM capabilities over time rather than letting technology stagnate post-implementation. 

 

Why Choose Certus for Managed Services & Support?

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    Deep IBM Maximo Expertise
    Certus combines dedicated support delivery with certified IBM Platinum Business Partner status, ensuring acknowledged platform experts handle technical issues.
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    Full-Lifecycle Capability
    Because our capability spans initial implementation, optimisation, field service mobility, applications, and infrastructure, we look beyond immediate support tickets to identify wider system improvements.
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    Global Infrastructure Continuity
    Backed by Egis’s global engineering and long-term infrastructure concession operations, our support models provide long-term stability across 10–30 year asset lifecycles.

Get the Specialist Support your EAM Environment needs

Whether you need ongoing application maintenance, infrastructure support, or help continuously improving your EAM environment, talk to our team about the right support approach.

Frequently Asked Questions about EAM Managed Services & Support

What are EAM managed services?

EAM managed services provide ongoing specialist support for the applications and infrastructure used to manage physical assets, maintenance, and work. They help organisations maintain system health, resolve technical issues, and continuously improve EAM capability.

What does Certus Managed Services & Support cover?

Certus’ capability includes application maintenance, ongoing specialist IBM Maximo support, infrastructure management, system enhancements, and performance optimisation tailored to your operational environment.

Why should we use managed services for our EAM environment?

EAM platforms like IBM Maximo require specialised technical knowledge to remain secure, reliable, and aligned with operations. Managed services provide immediate access to that expert capability while reducing the cost and pressure of maintaining full-time internal teams.

Can managed services support ongoing IBM Maximo improvements?

Yes. Support is not limited to resolving support tickets. Certus proactively identifies and implements configuration enhancements, module additions, and workflow optimisations as your business needs evolve.

Can Certus support our EAM environment after implementation?

Yes. Certus provides post-implementation Managed Services & Support as well as ongoing IBM Maximo Optimisation, ensuring your software environment continues to deliver value long after initial go-live.