Fulton Hogan is one of the largest infrastructure construction, roadworks, and aggregate supplier companies in New Zealand. The family-owned business, which was founded in 1933, now employs more than 7,800 people at over 100 locations across New Zealand, Australia, and the South Pacific.
Fulton Hogan uses Maximo to maintain Fulton Hogan’s own extensive vehicle fleet and plant assets (like asphalt plants and quarries), in addition to maintaining and operating third party owned assets that Fulton Hogan is contracted for. It’s this contract / service management functionality where Fulton Hogan realises the most value from Maximo. As Cameron Simpson, Senior Systems Analyst at Fulton Hogan, explains;
From planning and design management, through to construction, commissioning, and maintenance, Fulton Hogan has a strong track record of delivering the infrastructure needed for safe, secure water storage and supply, as well as wastewater treatment, desalinisation, and other ancillary facilities such as irrigation and waterway improvements.
These kinds of projects come with significant asset management challenges. As an example, one of Fulton Hogan’s clients has over 1.5 million assets spread over 900 locations. Thankfully, Fulton Hogan are veterans when it comes to implementing and using Maximo to optimise asset management and deliver high-quality services to their customers and partners. Leveraging Maximo (with Service Provider, Spatial, and (Graphical) Scheduler add-ons) together with B2B integrations, and Certus Mobile solutions integrated with GIS to track assets that are underground, Fulton Hogan has demonstrated repeatedly that they are the right people for the job.
As the world becomes more mobile, many of Fulton Hogan’s projects require sophisticated and reliable mobile solutions to ensure efficient asset management. To deliver this, Fulton Hogan has teamed up with Certus to develop what Cameron calls “a pretty cool mobile tool with some great functionality”, that makes the massive asset management task much more manageable.
The mobile app’s front screen/dashboard clearly shows each user what’s important for them and whether they have priority work, or something overdue or nearly overdue.
Another element where the mobile solution has made a big difference is with collecting information. The Certus Mobile solution has helped to simplify data entry by bringing everything on one screen with one flow that users are guided through with mandatory questions to make sure forms and reports are completed in the correct order.
The Certus Mobile workflows also ensures that the correct metadata is collected for each photo that gets uploaded into Maximo as evidence of a job completed. “The customisation of the workflows was the main reason we chose a custom Certus Mobile solution. And we’re glad we did. It has made a massive difference out in the field.”
The Maximo Spatial add-on was also embedded into the Certus Mobile solution, which means users can easily access a map view of where all of their jobs are. They can then drill down to see all of the assets and select the one that they need to repair. This has been significant due to the high number of assets in this project. Downloading all of that data at the beginning of the day would take a long time. With this solution, the data doesn’t need to be stored on the mobile device. It just exists in the Geographic Information System (GIS) and can be accessed from the mobile device when it’s needed.
In many projects, the Maximo Spatial add-on also helps Fulton Hogan with another critical aspect of their business model. Cameron explains: “With contracts, we don’t “own” the asset register. They are owned and maintained by our customers, and we get a snapshot of that at a specific point in time. We need to integrate with that register to get all of the assets to be able to transact against it. Using Spatial is one of the easiest ways to do that.”
Not surprisingly, projects like the water management ones Fulton Hogan manage come with challenges, and not everything always works the way it should right away. When things get particularly challenging, Cameron appreciates the support they get from the IBM industry specialists. “With some projects, we go through a lot of pain with the combination of add-ons and client specific customisation, but we always get on to the right IBM people. At times we have had daily meetings with IBM and work directly with the developers of the tools. It is obvious how committed these guys are to seeing their tools work and work well with other add-ons. So, at the end of the day, we are always able to get it working.”
Fulton Hogan have clearly found a solution that works for them and their clients with IBM’s Maximo. They already use a large portion of the available Maximo features and functionality and are actively planning to embrace even more in the near future to further optimise their operations and asset management efforts.
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