Field Service Management
Seamless Field Service Management on MAS

A process-focused approach that aligns technology with real-world challenges.

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An integrated and efficient solution for large-scale field operations

Field Service Management on MAS will evolve with your needs, creating a cycle of improvement that builds lasting change in your organisation.

Streamline your processes

A common barrier to success is disjointed processes, requiring separate applications for scheduling, dispatch and execution. MAS integrates and introduces steps before and after the traditional workflows, reducing friction and inefficiencies.
Enhanced user experience

With Certus, you access advanced mobile capabilities making field operations more user-friendly. These features are not available in Maximo Mobile or other tools. Learn more about Touchstone Mobile here.
Flexible adaptation

Field service management on MAS offers tailored solutions like outage management to meet your industry's unique demands. Empower your field teams with technology that adapts to challenges other systems can't.

Solving Problems Beyond Management

Field service management goes beyond organising schedules and tracking tasks, it transforms the way businesses operate.

At the core, it addresses the most pressing challenges in asset-intensive industries: inefficiency, miscommunication and lack of real-time visibility.

By connecting teams with real-time data, businesses can streamline workflows, reduce costly downtime, and deliver faster resolutions to customers. Automated scheduling ensures the right technician is always in the right place, with the tools and information needed to get the job done right the first time.

But the true power of Field Service Management isn’t just in solving problems, it’s in unlocking opportunities. With integrated reporting and analytics, data-driven decisions will improve performance and cut unnecessary costs.

This isn’t management, it’s transformation.

Why Leading Companies Choose Certus

years of proven
expertise

Trusted by over 50 organisations, our team excels in executing large-scale, complex implementation programs, delivering tailored solutions to meet even the most challenging requirements.
specialists driving your success

With deep industry expertise, our team ensures the right people are deployed at the right time, accelerating time-to-value and maximising solution adoption for your organisation.
Certified IBM Platinum Partner

As the only Platinum IBM Partner in ANZ, we are recognised for exceptional expertise and commitment to delivering cutting-edge solutions. We ensure your needs are met with best-in-class technology and service.

Enterprises we work with

Talk to an Expert

Get in touch with us today to find out how we can deliver competitive edge to your asset intensive operations.

Six Steps to Field Service transformation

1. Analysis

Before diving into deployment, we perform a deep-dive analysis of your organisation’s specific challenges, workflows and opportunities for improvement.
2. Initiate

We will work closely with stakeholders to align Field Service Management objectives with business goals, ensuring early buy-in and measurable outcomes are met.
3. Plan

The integration of advanced AI tools aids in optimising resource allocation and provides a foundation for proactive decision-making.
4. Schedule & Dispatch

Intelligent scheduling tools prioritise technician skills, job urgency and location, while real-time updates deliver unmatched efficiency.
5. Execute

Our mobile tools are user-friendly and include multimedia support, enabling technicians to share real-time videos, images, or documents to streamline issue resolution.
6. Close & Optimise

We continuously monitor and refine your system, including advanced analytics to identify inefficiencies, predict maintenance needs and unlock future cost savings.

Field Service ManagementSeamless Field Service Management on MAS