Intelligent Interaction enables your people to perform in the field safely, securely and efficiently. The Touchstone Digital Business Service delivers best-in-class Business Applications and Systems leveraging a strong foundational platform built on decades of experience, deep knowledge of industry processes, culture and digital technologies.
From field service app's, to dashboards and modelling tools, through to scheduling and planning systems, intelligent interaction covers a spectrum of workforce empower tools that also includes knowledge transfer, augmented reality and health & safety applications.
Put Business App's into the hands of your people & contract field-force - supporting them in the field with work order dispatch, context-aware knowledge-base access, condition reporting tools, and hazard awareness and Health & Safety support and compliance reporting.
Field service management typically involves dispatching workers or contractors to a location outside company premises to install, maintain or repair equipment, systems or assets. Field service managers keep track of an organisation’s field resources and coordinate the work of your most valuable resource - your people & contract field-force.
With the Touchstone Digital Business Mobility Service you can enable your people to perform planned maintenance, as well as respond to unplanned outages. Replacing paperwork with context-aware applications that enable Digital Asset Management.
As an Enterprise Asset Management professional the performance of plant or equipment is central to your role, along with moving up the Asset Management Maturity Curve. The Touchstone Digital Business Service enables you to leverage existing EAM systems investments, to set the foundation for Intelligent Interaction, and Asset Performance Management.
The requirements of Enterprise Asset Management means facilitating the interconnection of multiple disparate systems. EAM systems such as IBM Maximo are pivotal to the smooth running of plat and equipment. The roadmap service enables you to plot a clear pathway to upgrade and improve systems.
Digital Transformation professionals play a key role in supporting the digitisation of Asset Operations - as this will unlock new forms of value and drive better efficiency in EAM. With decades of experience supporting and enabling enterprise operations, modernisation and transformation projects, you can be rest-assured that you are accessing the best in digital consulting methods, frameworks and expertise.
Achieving operational excellence is more than simply applying technology and systems. It is the sum of processes, culture and technologies that effect change for the better. The Touchstone Digital Business Service takes a whole of business point of view, and together with the partner ecosystem apply the right capabilities, frameworks and expert help to shift the digital dial. From helping people to stay safe, through to empowering them with information, insights and digital tools.
Manage the effectiveness of field-forces with dispatch, planning and scheduling management systems. Schedule and assign work based on business objectives using an intuitive graphical user interface to quickly grasp task or project status, any resource requirements and potential trade-offs.
Using a data driven approach with up-to-date, real-time status on work orders, resources & their calendars, shifts, availability, asset & location requirements through pre-built integration to your EAM system. Optimise resource use and apply the best capabilities available to meet your planned maintenance and asset optimisation requirements. And drive better insights and automation of decision making into your processes.
Enable your people and contract workforce to access accurate answers and critical information. Access to highly relevant answers at the right time, for the right person, allows workforces to spend less time looking for information and more time on activities that produce results.
Enterprises rely on the institutional knowledge of experienced engineers, which ideally gets passed on to the next generation. Along with this access to the right information for planning and when on-site is crucial to workforce efficiency and resource optimisation. Implementing contextually aware knowledge management systems is part of the Touchstone Digital Business Service.
Reduce your operational risk, to increase your return on assets, and to maintain a safe operating environment. Find new ways to reduce accidents on the job, and improve health and safety to meet your enterprise Environmental, Social & Governance goals.
This Touchstone Digital Business Service enables innovative new ways of making sure the well-being of your people and contract-workforce is front of mind across all your business processes and cultivates a culture of safety in your organisation.
Developing operational excellence is just one part of what Certus Digital can do for you.
Our team is committed to working with you collaboratively and introducing you to the right partners for success on your Digital Transformation journey.
For more about Certus Digital and the specialist solutions and capabilities it has to offer, please get in touch.