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MANAGED SERVICES

MANAGED SERVICES

SIMPLIFY MANAGEMENT ​OF MAXIMO ​

Our comprehensive EAM managed services streamline operations, improve business processes and eliminate the infrastructure burden associated with running Maximo Application Suite (MAS).​

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Reduce risk with​ flexible service delivery​

Our hosting and operational services navigate the diverse challenges of running your enterprise asset management platform.

Certus Operate: A turn-key service, including all break-fix, alerting, patching and continuous improvement, regardless of how or where the platform is hosted. We manage the entire application lifecycle and take responsibility for operational support. 

Certus Touchstone SaaS: Our full-service Maximo Application Suite model with access to all the infrastructure, functionality and deployment capabilities required for MAS in the cloud. Combined with Certus Operate, it provides a ready-built SaaS solution so you can focus on driving your business forward.

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    1. Application Support​
    Your helping hand with any Maximo software you use. Problem troubleshooting, and insights into functional use to get the most out of your applications.
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    2. Hosting
    Technical expertise across hosting, server management and software to diagnose and resolve issues related to your MAS hosting environment.
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    3. Platform Operations
    Keeps your platform running smoothly by providing technical support, bug fixes, and security updates. This service also ensures your platform is up-to-date with the latest features and functionalities.
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    4. Data Quality Insights
    Our Touchstone Data Quality Insights Service offers a fast, proven method to probe data health in your IBM Maximo system, allowing you to remediate issues, minimise execution errors, and improve returns on critical asset investments.
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    5. Licence Management
    An in-depth review of your software to establish your baseline license position and determine whether you are getting the best value from your IBM investment.
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    6. Transition to MAS
    Upgrade to Maximo Application Suite seamlessly with a trusted partner for expertise, flexibility, and reliability. Our tailored solutions cater to your unique operational needs while maximising asset performance.
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    7. Continuous Delivery

    A subscription service that enables continuous change in your organisation, using best practices and repeatable patterns to ensure agility and responsiveness.

Focus on business value​

We empower your subject matter experts to pursue innovation by removing the obligation of managing the cloud-oriented architecture that underpins MAS.

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Touchstone Saas​

COMPREHENSIVE SERVICE​

This cost-effective, scalable, and always-accessible platform seamlessly integrates digital technology for asset and performance management. Leveraging our partner ecosystem, we deliver tailored outcomes that unlock the full potential of your assets and empower your organisation.​

Available on subscription, this platform delivers a range of industry expertise, innovation, and process accelerators for continuous asset management improvement in your organisation.

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OPERATE​

TAILORED TO YOU​​

Managing MAS requires specialist skills. Without access to these, your organisation will struggle to operate the complex infrastructure and underutilise its asset management technology investment.​

Certus Operate removes that headache. Regardless of your hosting environment, we provide the people and processes needed to support your entire enterprise asset management platform.

Get measurable results, adaptable support, optimised infrastructure, and continuous innovation—all delivered as a service. Scale up or down with flexible engagement options. Focus on your business; leave MAS to us.​

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Optimise​​

PROACTIVE AND TRUSTED​​

From optimising hosting environments to ensuring version upkeep, we ensure operational excellence. Our scalable approach ensures a dynamic and tailored solution that allows seamless adjustments based on your requirements.​

Our services provide immediate support and continuous improvement and promote long-term self-sufficiency. Rooted in ITIL-based and benchmarked processes, IBM has certified us for Maximo support since 2003.

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FUTURE​​​

LOOK AHEAD​​​

Envision a seamlessly efficient operation, streamlined processes and relief from burdensome infrastructure management. Our Managed Services solutions offers just that.

With a proven track record of supporting over 30 customers, robust backup solutions, and 24/7 coverage across multiple time zones, we solve problems and equip your team for sustained success.

Partnering with us signifies more than just immediate issue resolution—it signifies a commitment to future-proofing your enterprise.

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Enterprises we work with

Talk to an expert

Join a call with one of the team to discuss which options would work best for your business.